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Terms & condition
FOR INOX Reward Program
These Terms and Conditions (“T&C”) apply to your access to, and participation in, INOXREWARDS Program (“REWARDS Program”) which is operated by INOX Leisure Ltd.(“INOX”). These T&C do not alter in any way the terms or conditions of any other agreementyou may have with INOX for any product, service or otherwise. INOX reserves the right tochange, modify, and/or terminate REWARDS Program and/or these T&C or any policy, FAQ,or guideline pertaining to REWARDS Program at any time at its sole discretion. You arerequested to frequently visit INOX Movies website to update yourself with any changes inT&C. Your participation in REWARDS Program confirms your acceptance of these T&C andany subsequent changes or modifications made thereto.
A. Eligibility Criteria for INOX REWARDS Program
Residents of India who are 18 years of age or older can participate in REWARDS Program.Participants are required to provide information such as mobile number, email address,name, and date of birth in order to receive benefits. By enrolling in REWARDS Program,participants agree to receive marketing communication via SMS, email, push notification,direct call, and other communication channels used by INOX.
Continued participation in REWARDS Program constitutes each participant's continued, fulland unconditional agreement to these T&C, as they may be updated from time to time andrepresents that participant meets the eligibility requirements set out in these T&C. Thosewho do not comply with these TC may be prohibited from participating in REWARDSProgram as determined by INOX in its sole discretion. There is a limit of one membershipaccount per mobile number, regardless of whether more than one person uses the samemobile number.
B. General Terms and Conditions
  1. The mobile number of the participant will be the membership number.
  2. REWARDS Program membership is valid for life-time subject to the discretion of INOX.
  3. INOX reserves the right to modify/change all or any of the T&C applicable to INOX REWARDS Program without assigning any reasons or without any prior intimation whatsoever to the participants.
  4. INOX reserves the right to suspend any membership account, if INOX determines in its sole discretion that participants have violated these T&C or that the use of account is unauthorized, deceptive, fraudulent or otherwise unlawful. INOX may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event, membership account is terminated, then all accumulated Reward Points in the account shall become void.
  5. Participant hereby authorize INOX to disclose their information registered on INOX Movies website or INOX Movies Mobile App, to Government authorities or to competent authorities or to credit bureaus or to the third persons, to comply with its obligations under law. Further, participants also authorize INOX to use their information for offering products and services to them, including from its associate /partners, unless specified otherwise.
  6. By participating in the REWARDS Program, each participant accepts all responsibility for, and hereby releases and agrees to indemnify and hold INOX harmless and its affiliates, agents, promoters and advertising agencies, including, franchisees, and each of their respective officers, directors, employees, shareholders, successors, assigns, and service providers from and against any claims, liabilities, damages, or expenses that may arise from actions taken by such participants and/or participant’s participation in the REWARDS Program, or for any harm or injury caused by any third party. In no event shall INOX and its affiliates, agents, promoter and advertising agencies, including, franchisees, and each of their respective officers, directors, employees, shareholders, successors, assigns, and service providers be liable for any indirect, incidental, consequential, special, exemplary, punitive damages or lost profits due to use of (or inability to use) the REWARDS Program, will be entertained
  7. All disputes, in connection with REWARDS Program shall be governed and construed in accordance with Indian Laws and are subject to the exclusive jurisdiction of Competent Courts at Mumbai only.
  8. REWARDS Program is not applicable for Management Properties* of INOX.
*Management Properties are as follows:
  1. INOX VEGA Circle, Sevoke Road, Siliguri
  2. INOX City Centre, Matigara, Siliguri
  3. INOX Hind – Ganesh Chandra Avenue, Kolkata
  4. INOX NH 22 Mall, Amravati Enclave, Panchkula
  5. INOX City Centre Mall, Raipur
  6. INOX Genesis Mall, Bhiwadi
  7. INOX ABS Mall, Jorhat
  8. INOX Raj Imperial, Surat
C. Reward Points Earning Terms and Conditions
  1. Reward Points are earned as a percentage of Net Transaction Value paid by the participants towards the purchase of movie tickets and/or food and beverages. For the purposes of allocating Reward Points Net Transaction Value will exclude all taxes levied, discount availed, convenience fee applicable for online transactions and Reward Points redeemed during the transaction. The empirical formula is as follows:    Net Transaction Value = Total value of transaction – taxes levied – discounts/ deals availed – Convenience Fee – Reward Points redeemed
  2. Participants can earn Reward Points only for first three movie ticket transaction in a week. However, no Reward Points will be credited to the participant’s account for a transaction which is for more than 10 movie tickets.
  3. Participants can earn Reward Points only for first three food & beverages transactions in a day, with a further limit of total transaction value of INR 4,000 per day. No Reward Points will be credited for more than nine food & beverage transactions in a week. For the purposes of calculation herein, week cycle starts from Friday and ends on Thursday.
  4. Reward Points will be allocated 30 minutes prior to the Show time of the movie or latest by the Show time. In case Reward Points are not allocated by the  Show time of the Movie,  participants are requested to send queries/ complaints regarding the same to rewards@inoxmovies.com.
  5. REWARDS Program is not applicable for bulk bookings transactions.
  6. In case movie tickets, and/ or food & beverages are booked through other booking partners i.e. apart from INOX Movies website, INOX Movies Mobile App and INOX counters (box office counters and food & beverage counters), participants will be eligible for only 50% of Reward Points as described hereinabove.
  7. Participants are required to share their registered mobile number for earning Reward Points with every transaction. No Reward Points will be awarded on transactions done without registered mobile number.
  8. Reward Points earned are valid for particular duration, which is different for different membership tiers described in the program details.
  9. In case of cancellation of a movie show, the Reward Points credited to the participant towards purchase of the movie ticket  and food and beverages will be debited from the membership account
  10. Reward Points earned will be rounded off to the nearest whole number.
  11. For any queries related to Reward Points earning, participants are required to preserve the transaction bill or movie tickets.
  12. Computation of Reward Points as may be done by INOX under REWARDS Program shall be final, conclusive and binding upon the participants.
  13. Profile update points are valid for 90 days from the day of accumulation.
D. Reward Points Redemption Terms and Conditions
  1. Participants can only redeem Reward Points while purchasing movie tickets, and/ or food & beverages through INOX Movies website, Mobile App, and INOX counters (box office counters and food & beverages counters). OTP received on registered mobile number will be required for verification for redeeming the Reward Points.
  2. Reward Points can only be redeemed when total Reward Points are 50 or more.
  3. INOX will not be responsible for misuse/theft of Reward Points.
  4. Membership account, Reward Points, special benefits & offers are,
    1. non-transferable,
    2. have no cash value and are not redeemable for cash under any circumstances,
    3. cannot be offered for resale.
  5. The benefits and rewards offered to the participants are provided only on as “AS IS” and “AS AVAILABLE” basis and participants have no inherent right to claim such benefits on account of their membership in a particular tier.
  6. Reward Points cannot be redeemed for purchase of INOX gift cards.
  7. Reward Points cannot be redeemed while availing offers from Banks.
  8. All accumulated points in your INOX Rewards Account will get lapsed at 11:59pm, 31st March of every year.
  9. In case of cancellation of a movie show, movie tickets which were purchased by the participant by redeeming the Reward Points, those Reward Points will be credited back to the participants account within 48 hours of the show time.
  10. Any tax or other liabilities or charges payable to the government or any other authority or body established by law (central, state or local), which may arise or accrue to participants on account of redemption of the Reward Points under the REWARDS Program, as aforesaid, shall be to the sole account of the participants.
  11. INOX is not responsible for use or redemption of Reward Points from a membership account that has been lost, stolen, or otherwise used without participant’s permission.
  12. In case INOX Reward Points are redeemed during a ticket and/ or F&B transaction, customer won’t be able to cancel the transaction.
E. Membership Tier Terms and Conditions
Membership will be downgraded to lower tier if the minimum criteria of the existing tier is not maintained by the participants.
Terms & Conditions for availing tier benefits offered –

a. Invitation to an exclusive movie screening:

1. Benefit is valid for “Gold” & “Black” tier membership accounts only.
2. Movie screening will be hosted on specific locations (city / cinema) only.
3. Subject to invitation to selected membership accounts.
4. Benefit can be availed once during the time span of one year from the date of eligibility.
5. Invitation will be communicated over SMS/ Email / Push Notification.

b. One Free Large Popcorn:

1. Offer only valid for “Gold” & “Black” tier membership accounts.
2. Offer can be availed once per customer during the time span of one year from the date of eligibility.
3. Offer will get notified over SMS / email / push notification.
4. Offer can be availed at the cinema counter by sharing the membership number through OTP verification from registered mobile number
5. Offer can be availed through INOX website, INOX mobile website or INOX App by sharing the membership number through OTP verification from registered mobile number

c. Two FREE Movie Tickets:

1. Offer valid for “Black” tier membership accounts only.
2. Offer can be availed once during the time span of 1 year from the date of eligibility.
3. Eligible participants will get notified over SMS / email / push notification.
4. Offer can be availed at the cinema counter by sharing the membership number through OTP verification from registered mobile number
5. Guest can redeem one free ticket/voucher in a single transaction.
6. Offer can be availed through INOX website, INOX mobile website or INOX App by sharing the membership number through OTP verification from registered mobile number

d. Limited edition Movie merchandise:

1. Only valid for “Gold” & “Black” tier membership accounts only.
2. Movie merchandize offered will be subject to availability.
3. Offer can be availed once during the time span of one year.
4. Eligible participants will get notified over SMS / email / push notification.
5. Offer can be availed at the cinema counter by sharing the membership number through OTP verification from registered mobile number.

e. 100% off on ticket cancellation:

1. Benefit valid for “Black” tier membership accounts only.
2. Refund will be settled within 72 hours from the time of initiation of ticket cancellation.

f. Chance to meet a movie star:

1. Benefit valid for “Black” tier membership accounts only.
2. Benefit can be availed during the time span of one year from the date of eligibility.
3. Eligible participants will get notified over SMS / email / push notification.

g. Insignia Access:

1. Benefit only valid for “Black” tier membership accounts only.
2. Only one partner is allowed along with the participant availing the benefit.
3. OTP verification will be required to avail this benefit.

h. Invitation to star event:

1. Only valid for “Black” tier membership accounts only.
2. Can be availed once during the time span of one year from the date of eligibility.
3. Eligible participants will get notified over SMS / email / push notification.

i. Bonus Reward Points on Birthday:

1. Membership account will be credited with Reward Points and will be notified over SMS / email / push notification.
2. Validity of credited Reward Points will be 30 days from the date of allocation.